Medical Disclaimer

Please read this disclaimer carefully

This Medical Disclaimer is part of our Terms of Use. By using https://mediconnex.com.cn (the "Website") or engaging any service provided by MediConnex HongKong Limited (Hong Kong Business Registration Number 80524054, "MediConnex", "we"), you confirm you have read and understood it.

1. We are not a medical provider

MediConnex is a medical concierge and introduction agency. We provide non-clinical coordination and support to adults who independently arrange travel to Mainland China for planned medical procedures at hospitals and clinics that hold the appropriate licences under the laws of the People's Republic of China (each, a "Treatment Provider").

Legal entity (full details): MediConnex HongKong Limited (Traditional Chinese: 四海雲醫香港有限公司). Hong Kong Business Registration Number: 80524054. Company type: Private Company Limited by Shares. Date of incorporation: 2 June 2026. Current status: Live (still registered).

We do not:

• diagnose, examine, treat, prescribe for, or assess any condition;
• give medical, dental, surgical, ophthalmic, vascular, pharmaceutical, or psychological advice;
• supervise, employ, or control any medical professional;
• own, operate, or control any hospital or clinic;
• represent that any procedure is suitable, safe, or appropriate for you;
• guarantee any clinical outcome.

Our staff are coordinators, not clinicians. Where any of our staff happen to hold a medical qualification, they are not acting in a clinical capacity when working for MediConnex.

2. Information on the Website is for general information only

All content on the Website — including descriptions of procedures, hospitals, indicative pricing, recovery times, comparative information about healthcare wait times or private fees in any country, case studies, and any blog or video content — is provided for general information only. It is not medical advice and must not be relied on as a substitute for advice from a qualified medical professional.

You must not:

• start, stop, delay, or alter any treatment based on information on the Website;
• self-diagnose, self-treat, or self-prescribe based on information on the Website;
• assume that a procedure described as suitable for "patients like you" is necessarily suitable for you;
• assume that statistics or outcomes shown for one Treatment Provider apply to any other Treatment Provider or to you personally.

If you have concerns about your health, consult your primary care physician, your family doctor, your consultant, or another qualified medical professional in your country of residence before taking any action.

3. In an emergency

If you have a medical emergency, call your local emergency number immediately. Examples (verify the current number applicable in the relevant jurisdiction before relying on it):

• in Mainland China: 120 (medical emergency)
• in many European countries and on mobile phones globally: 112
• in the United Kingdom: 999 (or 112)
• in the United States and Canada: 911

Do not use the Website, email, or any of our communication channels for emergencies. We do not monitor any channel in real time and cannot provide emergency assistance.

If you are experiencing thoughts of self-harm or are in mental health crisis, please contact the relevant crisis helpline available in your country of residence.

4. Treatment Provider information — official-source checks

We check the doctor and hospital information we present against official public sources using reasonable care. These sources may include hospital and clinician profiles, professional registers and official publication records. The check covers the accuracy of our account of the available professional background, stated areas of practice or procedural expertise and, where published, procedure volumes and academic work. For quantitative claims, we identify the source and the period or publication date where available; a published figure is not represented as independently audited by MediConnex.

This is a source-based, non-clinical verification service. It does not include an independent clinical, credentialing or operational audit, inspection of underlying patient records, or a guarantee of a provider's competence, continuing availability, statistics or treatment results. We do not invent unavailable figures. Provider-supplied information that has not been checked against an official public source is identified as such. Unless separately agreed, there is no continuous monitoring service; if we become aware that information we have published is materially inaccurate, we will correct or remove it within a reasonable time.

You remain responsible for deciding whether to engage a Treatment Provider and for confirming the proposed treatment, clinical suitability, risks, alternatives, current price and inclusions directly with that provider before committing. Our information check does not replace the provider's clinical assessment or your informed treatment consent.

Where included in the agreed coordination scope and available from the provider, we can also obtain credential copies or arrange a clinician video consultation. A separately chargeable clinician consultation requires an agreed quotation.

5. The treatment relationship is between you and the Treatment Provider

When you proceed with a procedure:

• you enter into a separate Treatment Agreement directly with the Treatment Provider;
• the Treatment Agreement is governed by the laws of the People's Republic of China;
• the Treatment Provider — not MediConnex — is responsible for the diagnosis, treatment, post-operative care, and clinical outcome;
• any clinical complaint, claim for medical negligence, or claim relating to the standard of care must be made against the Treatment Provider, in accordance with the Treatment Agreement and PRC law.

MediConnex is not liable for the clinical or operational acts or omissions of the Treatment Provider.

Scope of any dispute assistance. Clause 8 of the Refund and Cancellation Policy governs any expressly agreed non-clinical assistance and its charges. No free support period, legal representation or outcome is promised.

This clause does not affect:

• our duty to take reasonable care and skill in performing our own coordination services;
• any rights you have under mandatory consumer law that cannot lawfully be excluded;
• our liability for our own negligence under clause 11 of the Terms of Use, subject to the cap in clause 11.3.

6. Outcomes are not guaranteed

Medical procedures carry risks. Results vary depending on individual circumstances including age, general health, anatomy, lifestyle, and adherence to pre- and post-operative instructions.

• We make no representation, warranty, or guarantee as to the success, safety, comfort, recovery time, or aesthetic outcome of any procedure.
• Any testimonials, before-and-after images, case studies, or outcome statistics on the Website are illustrative of past experiences of specific individuals. They are not a prediction or promise of what you will experience.
• No information on the Website should be interpreted as a clinical promise or warranty.

7. Specific procedures we coordinate

Without limiting the general points above:

7.1 Cataract surgery

Risks include (without limitation): infection, posterior capsule opacification, retinal detachment, refractive surprise, dry eye, and rare loss of vision. Choice of intraocular lens (IOL) affects outcomes. Discuss risks, benefits, and lens options in detail with the surgeon at the Treatment Provider before consenting.

7.2 Health screening

A health screening identifies findings present at the time of testing. A negative result does not mean you will not develop a condition in future and does not replace ongoing medical care from your primary care physician. Some findings may require further investigation in your country of residence. Test results are issued by the Treatment Provider; we facilitate translation but do not interpret results.

7.3 Varicose vein treatment

Treatments (endothermal ablation, sclerotherapy, surgical ligation) carry risks including (without limitation): bruising, skin discolouration, deep vein thrombosis, nerve injury, recurrence. Suitability depends on the pattern and severity of disease confirmed by duplex ultrasound. Do not assume any single technique is suitable until the Treatment Provider has assessed you.

These examples do not define or expand the agreed service scope.

8. Travel-related medical considerations

• Fitness to fly — long-haul flights after surgery carry an elevated risk of venous thromboembolism. The Treatment Provider will advise when it is safe to fly home.
• Insurance — most travel insurance policies exclude planned medical treatment. You must obtain appropriate medical-travel insurance separately. Please consult an authorised insurance broker in your country of residence to determine suitable cover; we do not select, recommend, or advise on cover.
• Continuity of care — your primary care physician may need to be informed for follow-up; we strongly recommend you do so. With your written consent we can share information with them.
• Vaccinations and entry requirements — check the latest Chinese visa and health entry requirements, and the travel-health guidance applicable in your country of residence, before you book.

9. Accuracy of information you give us

You must give us, and the Treatment Provider, accurate and complete information about your medical history, current medications, allergies, and lifestyle. Withholding or misrepresenting information may:

• result in a procedure being unsafe for you;
• result in the Treatment Provider declining to treat you;
• void your travel and medical insurance;
• be grounds for us to terminate the Concierge Agreement, with refunds assessed by affected item rather than automatically forfeited, in accordance with the Refund and Cancellation Policy.

10. No doctor-patient relationship via the Website

Visiting the Website, reading any content on it, signing up for a newsletter, sending us an enquiry, or speaking to our coordinators does not create a doctor-patient relationship between you and MediConnex or any of our staff. A doctor-patient relationship arises only when you formally engage a licensed clinician at a Treatment Provider.

11. Regulatory status

MediConnex HongKong Limited is a non-medical company registered in Hong Kong. We are not regulated by any medical regulator. Medical regulation applies to the Treatment Providers and to the clinicians who treat you; where included in the agreed coordination scope and available from the provider, we can relay its information about the applicable regulatory framework without providing legal or clinical verification.

12. If you disagree with anything in this disclaimer

You must not use the Website or the Services. Your continued use confirms your acceptance of this disclaimer.

13. Contact us

Email: info@mediconnex.com.cn Address: MediConnex HongKong Limited, UNIT 2406B, 24/F, LOW BLOCK, GRAND MILLENNIUM PLAZA, 181 QUEEN'S ROAD CENTRAL, SHEUNG WAN, HONG KONG, Hong Kong SAR

For complaints, please use our Complaints Procedure.