Legal

Our complete legal framework — written for clarity, structured around a global main contract supplemented by jurisdiction-specific addenda where relevant.

• Terms of UseHow our concierge service works, your rights and our responsibilities.
• Privacy PolicyWhat personal data we collect, why we collect it, and how we protect it.
• Medical DisclaimerImportant: MediConnex is an introduction agency, not a medical provider.
• Refund and Cancellation PolicyWhen deposits are refundable, postponement rules, force majeure.
• Acceptable Use PolicyRules for using our website, portals and communications channels.
• Cookie PolicyCookies and similar technologies we use on this website.
• Complaints ProcedureHow to raise a concern with us, our response timeline, escalation paths.
• Payment and Billing PolicyPayment methods, supported currencies, invoice confirmation, billing contacts and payment-related charges.
• Service Delivery PolicyHow our non-medical coordination services are delivered and why no physical shipping applies.

For data-protection enquiries, write to admin@mediconnex.com.cn. For patient enquiries, info@mediconnex.com.cn.